Terms and Conditions

Last updated: 16 September 2026

Please read these Terms and Conditions (“Terms”) carefully before using the Healthy Kids Happen website or purchasing any program, course, or coaching service (the “Service”). These Terms are between you and Healthy Kids Happen (ABN 32 430 090 345) (“we”, “us”, “our”, “the Company”), operating from New South Wales, Australia.

By accessing this website, purchasing a program, or booking coaching with us, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

Who this is for

Our programs and coaching are designed for parents and guardians of children. You must be at least 18 years old and have legal authority to make decisions for your child to purchase or use our Service. We do not knowingly collect information about, or offer accounts to, children directly. All programs are provided to and used by the parent or guardian.

Not medical advice

Emma Walker is a qualified Dietitian, and the content, courses, and coaching provided through Healthy Kids Happen are general education and lifestyle guidance for families. Nothing in our Service constitutes individualised medical, dietetic, psychological, or other health advice specific to your child’s circumstances, and it is not a substitute for a consultation with a qualified healthcare professional (such as your GP, paediatrician, or a dietitian conducting an individual clinical assessment).

You should consult an appropriate healthcare professional before making changes to your child’s diet, activity, or health routines, particularly if your child has an existing medical condition, disordered eating, or is under the care of a treating clinician. We are not liable for outcomes arising from the use of general program content in place of individual professional advice.

Our programs and services

We offer self-paced online courses, private coaching, and related digital resources (guides, workbooks, and email content). Course access, coaching scheduling, and payment are managed through our booking and payment providers. Program names, inclusions, and pricing shown on this website may be updated from time to time; the version presented to you at the time of purchase applies to your order.

Payment

Payments are processed securely by a third-party payment processor (currently Stripe). We do not store your full payment card details. Prices are as displayed at checkout and are inclusive of any taxes we are required to charge, unless stated otherwise.

Refunds and cancellations

Because our self-paced courses provide immediate digital access to the full program, we do not offer refunds once course access has been granted, except as set out below. For 1:1 coaching, sessions can be rescheduled with at least 24 hours’ notice. Sessions cancelled with less notice, or missed without notice, are treated as delivered, although we’ll always consider genuine emergencies. If we need to cancel a session, we’ll offer a replacement time or a refund for that session. Specific payment and refund terms for coaching will be confirmed in writing before your program begins.

Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where our Service fails to meet a consumer guarantee under that law, you remain entitled to the remedies it provides, regardless of the “no refund” position above.

If you believe you have been charged in error, or experience a technical issue that prevents you from accessing content you’ve purchased, contact us at [email protected] and we will work with you to resolve it.

Course access and your account

Course and portal access is for your personal, family use only. You may not share your login, resell, redistribute, or publicly post course materials, workbooks, or coaching content. We may suspend or terminate access if these Terms are breached.

Intellectual property

All course content, videos, workbooks, guides, website copy, and branding are owned by us or licensed to us, and are protected by copyright and other intellectual property laws. You may use materials for your own family’s private, non-commercial purposes only.

Testimonials and results

Testimonials and case examples shared on this website reflect individual experiences. Results vary between families, and we do not guarantee specific outcomes from any program or coaching engagement.

Limitation of liability

To the maximum extent permitted by law, and subject to the Australian Consumer Law guarantees referred to above, our total liability to you arising from your use of the Service or these Terms is limited to the amount you paid us for the relevant program or service in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential loss.

Links to other websites

Our Service may link to third-party websites that we do not control. We are not responsible for the content or privacy practices of those sites, and recommend you review their own terms and privacy policies.

Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the Service after changes take effect means you accept the revised Terms.

Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be subject to the non-exclusive jurisdiction of the courts of New South Wales, without limiting any consumer protections that apply to you under the law of your own country of residence.

Contact us

If you have any questions about these Terms, contact us at [email protected] or via the Contact page.